Shipping policy

Last Updated: 14/03/2024

Thank you for shopping with Osi Homemade Food! Please take a moment to review our shipping policy:

1. Processing Time:

  • Orders are typically processed within 3 business days from the date of purchase.
  • Processing times may vary depending on the availability of the product and order volume.

2. Shipping Methods:

  • We offer standard shipping and expedited shipping options.
  • Shipping rates and delivery times vary based on the shipping method selected at checkout.

3. Shipping Locations:

  • We currently ship to addresses within Israel and the United States.
  • If you require shipping to a location not listed, please contact us for assistance.

4. Shipping Rates:

  • Shipping rates are calculated based on the weight of the package and the destination.
  • Shipping costs will be displayed during the checkout process.

5. Delivery Times:

  • Estimated delivery times are provided at checkout and are based on the selected shipping method and destination.
  • Please note that delivery times may be affected by factors such as holidays, weather conditions, and customs delays.

6. Order Tracking:

  • We do not provide tracking information for orders.
  • If you have any concerns about the status of your order, please contact us at osilankrifood@gmail.com for assistance.

7. Shipping Restrictions:

  • Certain products may be subject to shipping restrictions due to size, weight, or regulatory requirements.
  • We do not ship to P.O. boxes or APO/FPO addresses.

8. International Shipping:

  • International orders may be subject to customs duties, taxes, and import fees imposed by the destination country.
  • Customers are responsible for any additional charges associated with international shipping.

9. Order Changes and Cancellations:

  • If you need to make changes to your order or cancel it, please contact us as soon as possible.
  • We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has been processed.

10. Contact Information:

Thank you for choosing Osi Homemade Food!