Refund policy

Thank you for choosing Osi Homemade Food. Please take a moment to review our policy regarding returns and refunds for digital and physical products:

1. Digital Products:

   • All sales of digital products are final.
   • We do not accept returns or provide refunds for digital products.
   • It is important to carefully review product details, features, and specifications before completing your purchase.

2. Physical Products:

   • You have 30 days from the date of receiving your physical product to request a return.
   • To be eligible for a return, the physical item must be in the same condition as you received it, unused, and in its original packaging.
   • Please include the receipt or proof of purchase with your return request.

3. Initiating a Physical Product Return:

   • Contact us at osilankrifood@gmail.com to start the return process.
   • Clearly state the reason for your return and provide necessary details.
   • Returns will not be accepted without prior authorization.

4. Return Process:

   • Once your return is accepted, we will provide you with instructions on how and where to send your item.
   • Items sent back without a proper return request will not be accepted.

5. Technical Support for Digital Products:

   • If you encounter any technical issues or have questions regarding the digital product, please contact our customer support at osilankrifood@gmail.com.
   • We are here to assist you with any difficulties you may experience during the access or download process.

6. Unauthorized Access for Digital Products:

   • Do not share or distribute access credentials or download links for your digital product.
   • Unauthorized sharing may result in the suspension of your access without a refund.

We appreciate your understanding of our policy. If you have any questions or concerns, feel free to reach out to our customer support team at osilankrifood@gmail.com. Thank you for choosing Osi Homemade Food for your digital and physical product needs.